Rooted Coffeehouse Riverwood

Angela Boyea

5 months ago

Stopped in on a Saturday morning to grab something to eat before our hike. Food and drinks were good. We will be back for the cinnamon rolls! Didn't get a picture of it before it was thoroughly enjoyed!

Daniel Lougee

2 months ago

This place seems to be struggling to stay profitable. I remember when they used to focus on being higher quality. Over the years, you can see the decline in the aging interior and décor, but you can taste it too. What used to be fresh, high-quality greens is now cheap Sysco iceberg lettuce like you get at a T-bell, and little changes like that really add up. At this point, I can’t say there’s much separating them from the mega franchise competition across the way. I was honestly shocked when my sandwich came out packed with this low-quality lettuce and absolutely soaked in sauce. I asked for it to be remade, but instead of actually making a new sandwich, they appeared to simply pick the lettuce off and bring the same one back out, with sad little bits of lettuce still clinging to it. We ended up just leaving and letting them keep the money. Seems they need it more than we do. The food is now substandard for a price that simply doesn’t reflect the quality. It’s to be expected though in an area like this where people are willing to pay regardless of what they get, so there may not be much incentive to maintain the standards this place once had.

Yuen

a month ago

Great coffee and atmosphere. My only gripe is that the drive thru system takes way too long. They should have an automated system where you can place your order while looking at the menu. There’s no need to sit in a long line, wait until you reach the window to order, and then wait even longer for your coffee.

Evelyn Duckworth

4 months ago

This coffeehouse is the BEST!! I love getting local made coffee and me and my mom will not get anything other than this place. I highly recommend their caramel ice blend if you are a frappe person or their hot mocha. Those are the bestttttt. Highly recommend this place. The service is always amazing and quick. The girls that work at the window are always so nice. I never get a bad experience here.

A. Y.

3 months ago

I've been a regular at this location for years. Food, service, and drinks are tasty. This is just something I wanted to share in case others aren't aware of the policy. Today, I couldn’t make my coffee run so I asked my family who were nearby to pick it up for me. My folks ordered stuff too. However my mom’s refresher tasted off to her. When the food was brought out, the discussion that stemmed between her and the first employee led my mom to believe she could switch it for another drink - and when asked whether there would be a charge, the employee made it seem like there wouldn’t be. Mamabear didn’t keep the drink. When said replacement was brought out by a diff employee - that employee explained that future remakes would in fact require additional payment because it isn't the store's fault if a customer doesn't like a drink, though they made an exception this time. I believe my family was taken aback by this and they were also curious why the first employee didn’t just say that. But to clarify, my mom didn’t like the drink because the water/açaí base had an odd taste to her; it wasn’t an experimental drink; she’s had it before. My folks asked me had I ever had drink issues or remakes and I have though it’s been rare. In those cases, a remake was done without any discussion of charging me again. They just made it right the second time. And I wanna say this was like in 2024 or something. Its been a long time. But It’s something other places do also so I assumed they did too. For more context, I think my folks ordered twice because my sisters drink had been left off the first order; So paying if needed was not the issue but I think rather being told one thing and later something different. But overall, the employees were still polite from what I was told. Nobody was snarky or anything like that. They never are - even the one who brought out the replacement. I actually knew who it was once they described her. She’s always sweet so I don’t know what that was about. I spoke with a friend whose had issues with her drinks not being made right at the west lake location and she stated she took that drink to the town center location and they remade it correctly free of charge! Either way, my mom was a little disappointed and I am as well. just thought it might be helpful for others to know if you ever have an issue with your bev. I will probably start going to another location.